Thank you for supporting our early growth company. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. All returns will be assessed a $10.00 restocking fee
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Shoes that show signs of wear and tear, will be charged an additional $5 restocking fee
EXCEPTIONS | NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on sale items or gift cards.
We are happy to work with you to find the correct size shoe. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. The restocking fee will still apply.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.